FAQ

For any order size, production lead times for embroidery are 2 to 4 weeks after payment of at least 50% of the total. The lead time depends on the quantity of items to be produced and the logo in question. 

For screen printing, production lead times are 3 to 6 weeks after payment of at least 50% of the total. The lead time depends on the quantity of items to be produced and the logo in question. 

Delivery takes approximately 1-3 business days. We ship anywhere in Canada, via Canada Post. 

Yes, we produce large quantities! We have no minimum or maximum for embroidery. There is, however, a minimum of 12 pieces with the same logo for screen printing.

Our prices vary according to the quantity of items you want, your logo, the number of colors and the graphic design fee, if applicable. The higher the order volume, the lower the prices. Some charges are fixed, regardless of quantity.

For further information, please contact us by e-mail at entreprises@brodame.com or fill in the following form: Quote request form.

You can obtain a quote by filling out the quote request form. Our team will contact you within 48 hours to learn more about your project and provide you with a more accurate quote. 

Our mission at Brodame is simple: to turn the abstract into the concrete for projects of any scale. Our team is dedicated to meeting your specific needs. With transparent communication and exceptional quality of service, we believe you'll find what you're looking for when you use our embroidery service.

For purchases on our website:

We accept the following cards: MasterCard, Visa, American Express and Discover. We take payment only when the order is placed. We also accept PayPal. 

For large-scale and/or corporate purchases:

We accept interac transfer, direct deposit or credit card. Ask our team to determine the method of payment for your order, according to your preferences. 

Refunds are made within 5 to 7 days of receipt of returned items. Please note that your bank may take a few days to process the refund in your account. That said, please allow 10 to 15 working days after returning your items for updates on your refund. We will contact you by e-mail to notify you that your refund has been processed. 

To find out which items are eligible for refunds, please refer to our exchange and refund policy.

Yes, you can place an order as a guest. However, we recommend that you create an account if you wish to access your order history, the items in your cart and your saved payment details for your next visit. Creating an account is quick and easy. Visit https://brodame.com/account/register and follow the instructions.

An e-mail is sent to you as soon as you place an order. If you have not received an order confirmation within 24 hours, please contact info@brodame.com in case there is a problem with your order. Please check your junk mail before contacting us.

Unfortunately, we cannot modify or add an item to your order once it has been placed. You'll have to place a new order, which we'll send with the first.

Since our team produces each order, it may take longer for your order to be dispatched. Please allow 1 to 5 working days for your order to be produced, and 1 to 3 working days for delivery. If after 2 weeks you have still not received your order, please contact us at info@brodame.com .

We deliver anywhere in Canada and the United States via Canada Post and USPS. 

In Canada, delivery costs are $6.99 for orders placed on the website, and free for orders of $150 or more. For delivery of group and corporate orders, the cost varies according to the size of the order. 

It is also possible to pick up your order at our Drummondville boutique by selecting the "pick up at boutique" option.

Yes, you can. A shipment confirmation e-mail will be sent to you with your order tracking number as soon as we ship your order. Please contact us at info@brodame.com if you have not received a tracking email.

**An order processing email is also sent to you; this means that your order has been produced by our team. It has not yet been shipped. 

No personalized garment can be exchanged or refunded, unless it is a mistake by our team such as the wrong size, the wrong logo, the wrong color or there is a defect in the garment, such as a hole or stain.

If the item to be exchanged or returned is available as is on our website, it can be exchanged or refunded in-store or by post. Please note, however, that the cost of return postage is at your own expense.

Please refer to our exchange and refund policy for more details. 

Please contact info@brodame.com with your order number, the item to be returned or exchanged and the reason for the return, within 30 days of receipt of your order. We will, however, cover the cost of packaging and delivery for the return. 

Returns to our warehouse take between 2 and 7 working days. We process the refund within 5 days of receipt of the return. Delays may be longer due to the processing time of your bank's refund.